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The AI-Powered
Hospitality Leader Course
In today’s hospitality industry, understanding artificial intelligence is becoming as important as understanding your guests. AI isn’t replacing leaders, it is redefining what effective leadership looks like. Those who learn to harness it will make smarter decisions, create greater guest value, and build personal career durability in a changing labor market.
The AI-Powered Hospitality Leader course helps hospitality owners, managers, and department leaders learn to use AI strategically to enhance guest experiences, streamline operations, and make data-informed decisions.
Developed by Skills21 at EdAdvance in partnership with Southern Connecticut State University’s Office of Workforce and Lifelong Learning (OWLL), this self-paced online course combines practical learning and institutional expertise.
Through short videos, guided activities, and hands-on practice with both consumer apps like ChatGPT and industry-specific AI tools, participants learn how artificial intelligence can help manage costs, improve guest satisfaction, strengthen employee retention, and adapt to shifting guest expectations. The course also emphasizes strong data management and responsible innovation as foundations for sustainable growth in hospitality.
Sign up today and take the first step toward becoming an AI-powered leader in hospitality.
What you'll learn
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Apply AI to real hospitality operations and service workflows
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Use data to drive smarter business and staffing decisions
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Explore AI tools like Gemini and hospitality-focused AI applications for daily management tasks
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Improve guest personalization and operational efficiency
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Lead conversations on digital transformation across departments
course format & Structure
The AI-Powered Hospitality Leader course is structured around four essential modules designed to help hospitality professionals apply AI in practical and strategic ways. Each module includes video instruction, guided activities, and interactive exercises that connect AI concepts to real-world hospitality operations, guest service, and leadership challenges.
To further support your learning, we are offering four optional synchronous Zoom sessions from 10:30–11:30 AM EST on the following dates:
February 12 | February 19 | February 26 | March 12
Who Should Enroll
The AI-Powered Hospitality Leader course is designed for professionals who want to use artificial intelligence to strengthen operations, elevate service, and lead innovation in hospitality settings.
This course is ideal for:
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Hospitality owners seeking to modernize business strategies
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General and assistant managers looking to improve team performance and efficiency through AI
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Department directors in HR, marketing, finance, and operations leveraging data-driven insights
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Food and beverage, front desk, and housekeeping leaders aiming to enhance guest satisfaction and streamline workflows
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Workforce and professional development coordinators supporting AI readiness and staff upskilling
Whether you manage a boutique property, oversee multiple locations, or support workforce training, this course will help you confidently integrate AI into your daily decision-making.
Certification & Outcomes
Participants who complete The AI-Powered Hospitality Leader course earn a digital badge and certificate of completion, issued through Southern Connecticut State University’s Office of Workforce and Lifelong Learning (OWLL) in partnership with Credly.
This credential demonstrates readiness to apply AI responsibly, improve service operations, and lead innovation in hospitality.
Course Instructor
Matt Mervis is the Director of Skills21 & AI Strategy at EdAdvance, where he focuses on how artificial intelligence can strengthen operations, improve outcomes, and support workforce readiness. Known for his approachable and engaging style, Matt makes AI practical and human-centered for professionals across industries.
Here are what folks have to say about Matt's trainings:
“Matt’s session on how AI can impact customer service was excellent, highly engaging, entertaining, and practical. He connected well with the audience and provided real examples of how AI can enhance the service we provide.”
“Phenomenal presentation! Interactive, organized, and full of useful information. It motivated me to think outside the box and apply what I learned right away."
Learn More
Want to explore how The AI-Powered Hospitality Leader course can fit your goals or organization?
Complete the form below, and our team will follow up with you.